Updated August 2021
We respect your privacy and have developed this policy to demonstrate our commitment to protecting your privacy.
To meet your expectations about privacy, HARP complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (‘Privacy Act’). A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Federal Privacy Commissioner at https://www.oaic.gov.au/.
Should there be any inconsistency between this policy and the Privacy Act, this policy shall be interpreted to give effect to and comply with the Privacy Act.
This policy includes examples but is not intended to be restricted in its application to such examples. Where the word ‘including’ is used, it shall mean ‘including without limitation’.
What Personal Information do we Collect?
At all times we try to only collect the information we need for the particular function or activity we are carrying out.
The main way we collect personal information about you is when you give it to us, for example, we collect personal information including your name, address and telephone number.
We may also collect other identifying information, copies of your identity documents and images.
Whose Personal Information do we Collect?
We may collect personal information about you:
- When you contact us, for example, by sending us an email or completing our online feedback form;
- When we contact you;
- When you engage with us on social media;
- If we supply our services to you;
- If you supply goods and services to us.
We only collect sensitive information (including health information) where it is reasonably necessary for, or directly relates to, us providing our services to you. We will only collect sensitive information with your consent or where required by law.
You understand and agree that providing sensitive information (including health information) is necessary to ensure our services are suitable for you and to tailor those services to you.
Where relevant, we may collect your:
- Health information including information or an opinion about your health, illness, disability or individual;
- Sensitive information (including health information) as part of a consultation, assessment or complaint.
How we use your Personal Information
We may use the personal information that we collect about you for such purposes including to:
- Deliver the services that you have requested;
- Manage your account with us;
- Provide you with customer support;
- Perform research and analysis about your purchase of, or interest in our products;
- Communicate with you by email about our products;
- Enforce our terms and conditions;
- Manage our financial information and payment processing; and/or
- Operate our business.
Sharing of your Personal Information
We do not share your personal information, except as required to manage our business, deliver our services to you, or to comply with legal requirements, including:
- To maintain our website and analytics;
- To respond to and send electronic mail;
- To prevent crime and comply with laws;
- To other professional services, such as those services we refer to you or which form part of the program we offer.
Whenever we share your personal information, we take steps to ensure that these organisations and individuals are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We may share aggregated and non-personal information we collect about you with other organisations or individuals as part of our normal business operations, including advisors, suppliers and investors. In these instances, all personally identifiable information is removed from our data.
How we Protect your Personal Information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure. For example, your personal information will be stored in a secure premises with physical access restrictions, secure databases, password protection and anti-virus software. However, no system can be completely secure. While we take all reasonable steps to secure your personal information, we do not promise that your personal information or communication with us will always remain secure. If there is a notifiable data breach, we will take all reasonable steps to notify you if your personal information is involved in an eligible data breach that is likely to result in serious harm.
We encourage you to take care with how you handle and disclose personal information and avoid sending personal information through unsecure email.
How you can Access your Personal Information
You have the right to request access to personal information that we hold about you, and that we correct that personal information. You can ask for access or correction by contacting us and we must respond within a reasonable period following your request. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.
We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.
How to make a Complaint
If you wish to complain to us about how we have handled your personal information, you should complain in writing. We will confirm receipt of your complaint and then deal with your complaint through our complaints handling procedure. Our response will be provided within a reasonable period of time and determine what action (if any) we should take to resolve the complaint.
Call: 1800 954 749
(during business hours, Monday to Friday)
Post: 519 Mt Dandenong Tourist Road, Olinda VIC 3788
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