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Victoria’s Leading Rehab
for Alcohol, Drug & Gambling Addiction



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We welcome and encourage clients and their families to give us feedback about their
experiences. Your feedback is important to us and helps us know what we are doing well and
where we need to improve. You can provide feedback in different ways.


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There are various options for providing your feedback:

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Talk to a staff member or the manager if you are currently admitted in one of our facilities,
this is the quickest and most effective way to have your feedback addressed.

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Submit an Online Feedback Form

Submit an Online Complaint Form

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Contact the team direct: via email to
or call 1800 954 749. If we are unable to directly take your call, please leave a name and phone number and we will return your call as soon as possible as your feedback is very important to us.

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Write to us: 519 Mt Dandenong Tourist Road, Olinda VIC 3788 Australia

Complaint Handling Standards 2020 have been developed to strengthen and improve complaint
handling systems across the Victorian health sector.  A copy of the standards is available on
HCC website.

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Talk to a staff member or the manager

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Submit an Online Feedback Form

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or Leave a written message

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The Client Experience Survey is a series of questions about your experience as a Hills and Ranges Private client. It should take less than 10 minutes to complete.
The information helps us to identify what we are doing well and where we need to improve. Your
answers are anonymous.

Complete the survey



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Please note that in the interest of workplace safety and wellbeing, we will not respond to threatening or abusive phone calls, emails or messages. Our staff have the right to work in an environment free from aggressive or violent behaviour. Abusive language including swearing, name-calling and threats directed at our staff will not be tolerated. We thank you for your cooperation.






Privacy Policy

This following document sets forth the Privacy Policy for this website. We are bound by the Privacy Act 1988 (Crh), which sets out a number ofprinciples concerning the privacy of individuals using this website.

Collection of your personal information

We collect Non-Personally Identifiable Information from visitors to this Website. Non-Personally Identifiable Information is information that cannot by itself be used to identify a particular person or entity, and may include your IP host address, pages viewed, browser type, Internet browsing and usage habits, advertisements that you click on, Internet Service Provider, domain name, the time/date of your visit to this Website, the referring URL and your computer’s operating system.

Free offers & opt-ins

Participation in providing your email address in return for an offer from this site is completely voluntary and the user therefore has a choice whether or not to disclose your information. You may unsubscribe at anytime so that you will not receive future emails.

Sharing of your personal information

Your personal information that we collect as a result of you purchasing our products & services, will NOT be shared with any third party, nor will it be used for unsolicited email marketing or spam. We may send you occasional marketing material in relation to our design services.

What Information Do We Collect?

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Cookie Based Marketing

Some of our advertising campaigns may track users across different websites for the purpose of displaying advertising. We do not know which specific website are used in these campaigns, but you should assume tracking occurs, and if this is an issue you should turn-off third party cookies in your web browser.

How Do We Use Information We Collect from Cookies?

As you visit and browse Our Website, the Our Website uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server log files or pixels, allow us tocalculate the aggregate number of people visiting Our Website and which parts of the site are most popular.

This helps us gather feedback to constantly improve Our Website and better serve our clients. Cookies and pixels do not allow us to gather anypersonal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected tothe Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide Services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by using our contact page form.

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access
or use this website. You may contact us at any time with regards to this privacy policy.

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