Victoria’s Leading Rehab
for Alcohol, Drug & Gambling Addiction



We welcome and encourage clients and their families to give us feedback about their
experiences. Your feedback is important to us and helps us know what we are doing well and
where we need to improve. You can provide feedback in different ways.

Make a suggestion to improve care or make a complaint

There are various options for providing your feedback:

Talk to a staff member or the manager if you are currently admitted in one of our facilities,
this is the quickest and most effective way to have your feedback addressed.

Submit an Online Feedback Form

Submit an Online Complaint Form

Contact the team direct: via email to
or call 1800 954 749. If we are unable to directly take your call, please leave a name and phone number and we will return your call as soon as possible as your feedback is very important to us.

Write to us: 519 Mt Dandenong Tourist Road, Olinda VIC 3788 Australia

Complaint Handling Standards 2020 have been developed to strengthen and improve complaint
handling systems across the Victorian health sector.  A copy of the standards is available on
HCC website.

Complete our Client Experience Survey

The Client Experience Survey is a series of questions about your experience as a Hills and Ranges Private client. It should take less than 10 minutes to complete.
The information helps us to identify what we are doing well and where we need to improve. Your
answers are anonymous.

Complete the survey

Please note that in the interest of workplace safety and wellbeing, we will not respond to threatening or abusive phone calls, emails or messages. Our staff have the right to work in an environment free from aggressive or violent behaviour. Abusive language including swearing, name-calling and threats directed at our staff will not be tolerated. We thank you for your cooperation.