Frequently
Asked Questions

We understand you may have many questions about rehabilitation and recovery at Hills and Ranges Private, so we have put together a list of Frequently Asked Questions (FAQs) to help provide you with the answers you seek. 

We understand you may have many questions about rehabilitation and recovery at Hills and Ranges Private, so we have put together a list of Frequently Asked Questions (FAQs) to help provide you with the answers you seek. 

Have more questions?
Speak to our Expert Staff

FAQs

Yes. We have a dedicated team for superannuation release that will handle the whole process from start to finish including the ATO and your superannuation company with a 100% approval rate.

Yes. We offer both private and twin shared rooms at our Olinda & Mount Dandenong facilities. At our Sassafras Manor, each guest will have their own private suite with options for a private balcony and ensuite.

Yes. You may continue attending emails and communication with your work outside of mandatory curriculum and therapies. We have an office space available in each room to allow you to work in privacy.

We offer 28, 60 and 90-day residential programmes.

Yes. HARP+ was designed to create ultimate responsibility for us as a facility to monitor your progress from the day you leave. Access counsellors to check-in and offer guidance every step of the way, 7 days a week, 365 days a year.

Our Admission fees are subject to assessment as we have 3 facilities providing a range of different addiction treatments along with lengths of stay and level of care. For more information on admission fees, contact our team on 1800 422 711 

With our commercial kitchen and fine dining chefs, our dietary therapists work closely with our private chefs to create a wholesome menu with the ability to cater for all dietary needs.

Developed by our team of counsellors and clinicians, the 5i® Recovery Process draws upon the globally recognised principles of the best abstinence-based programs, Cognitive Behavioural Therapy, Dialectical behaviour therapy and trauma-informed therapy combining them into a five-module process that can be effectively applied to anyone’s life

Yes. We have a full concierge service no matter how far or close you are we will organise flights, transfers and vehicles to bring you safely into our facility.

Wonderful. In recent times we have seen an even amount of interstate and local guests choose HARP for treatment and we still organise the door-to-door service.

Appropriate clothing reflecting the season for day & night. Medication – any prescribed and safely handed to our nurse. We also send you a welcome pack to help you prepare.

Unfortunately no. As we offer more than what private clinical hospitals do with our full suite of therapeutic elements, such as personal training, massages and myotherapy; specialist outings and activities, holistic recovery and more, private health does not cover our services. We have payment options available to you, so please contact us for a quote and to discuss your individual needs.

A comprehensive suite of further therapies delivered during HARP’s residential rehabilitation program include; Personal Training, Dietary Therapy, Day Spa & Massage Therapy, Music Therapy, Art Therapy, Yoga Therapy, Mindfulness & Meditation, and Equine Therapy.

As a client of Hills and Ranges Private, we have a clinical coordinator who works with doctors and nurses and can arrange appointments when required. Our team of specialists are extensively qualified and experienced in their respective fields, ensuring comprehensive clinical care.  

We have 3 facilities nestled in the beautiful Dandenong Ranges in Victoria. 

Start Your Journey

If you’re looking for specialised, luxury rehabilitation, we are here for you. At Hills and Ranges Private, our holistic treatment programs will help you break free from substance abuse, and reintroduce meaning and purpose into your life. Book a call with our team today to learn how we can help you or your loved one overcome addiction, and take the first steps towards a new life.

Privacy Policy

This following document sets forth the Privacy Policy for this website. We are bound by the Privacy Act 1988 (Crh), which sets out a number ofprinciples concerning the privacy of individuals using this website.

Collection of your personal information

We collect Non-Personally Identifiable Information from visitors to this Website. Non-Personally Identifiable Information is information that cannot by itself be used to identify a particular person or entity, and may include your IP host address, pages viewed, browser type, Internet browsing and usage habits, advertisements that you click on, Internet Service Provider, domain name, the time/date of your visit to this Website, the referring URL and your computer’s operating system.

Free offers & opt-ins

Participation in providing your email address in return for an offer from this site is completely voluntary and the user therefore has a choice whether or not to disclose your information. You may unsubscribe at anytime so that you will not receive future emails.

Sharing of your personal information

Your personal information that we collect as a result of you purchasing our products & services, will NOT be shared with any third party, nor will it be used for unsolicited email marketing or spam. We may send you occasional marketing material in relation to our design services.

What Information Do We Collect?

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Cookie Based Marketing

Some of our advertising campaigns may track users across different websites for the purpose of displaying advertising. We do not know which specific website are used in these campaigns, but you should assume tracking occurs, and if this is an issue you should turn-off third party cookies in your web browser.

How Do We Use Information We Collect from Cookies?

As you visit and browse Our Website, the Our Website uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server log files or pixels, allow us tocalculate the aggregate number of people visiting Our Website and which parts of the site are most popular.

This helps us gather feedback to constantly improve Our Website and better serve our clients. Cookies and pixels do not allow us to gather anypersonal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected tothe Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide Services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by using our contact page form.

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access
or use this website. You may contact us at any time with regards to this privacy policy.

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