FAQs

FREQUENTLY ASKED QUESTIONS

The curriculum at Hills and Ranges Private has been designed to offer our clients a structured and holistic approach to reaching recovery. Our 5i curriculum is a combination of CBT, SMART Recovery and 12 Step Recovery.

We have an expert team of facilitators and partners who deliver the curriculum in a modern and personal manner in our learning center.

Our curriculum is delivered in a combination of group and one on one settings, and covers behavioral change, relapse prevention, dealing with emotions and triggers, and holistic wellness and planning for a successful integration back into the real world.

Our focus is to give people the tools to stop and stay stopped.

Hills and Ranges Private take the greatest pride in their team and offer our clients the best care and learning. We have amassed a smart, modern and motivated team to help you or someone you love achieve recovery and change.

Our team are qualified and committed to growth and learning in their personal and professional life’s.

You can read more about team HERE.

We have a qualified Psychologist and Psychiatrists as part of our partnership team. If you wish to access these services as part of your stay, you’re welcome to liase with us to make you an offsite appointment. These services are exclusive of our admission fees and can be utilized with Medicare and or private health.

Yes, we have a GP who is a mental health and AOD expert. All our clients are welcome to see our Doctor and the initial consultation is inclusive of your admission fees.

All staff hold current qualifications in their field of expertise along with lived experience of recovery.

Our team are also committed to growth and regularly attend conferences and seek professional learning and growth to ensure that they are at the top of their respective fields.

We offer shared and private rooms here at the Chalet. Please make your preference known during your assessment and we will discuss the options with you.

A structured curriculum is presented daily between 9am and 5pm.

If you are interested in our timetable, please discuss this with our admissions team and we will send you a copy to review.

We have a strong focus on routine and learning whilst still providing our clients with the time they need to regenerate and enjoy downtime.

Hill and Ranges has been achieving a success rate of up to 90% with our recent cohorts. This is largely due to the addition of our aftercare program Acute Care Plus which has seen great success for our clients transitioning back into the real world.

We offer a free after care program called acute care which gives clients access to a weekly meeting and access to a community of likeminded people to help support their transition

We also offer AcuteCare Plus which is a 30 or 60 day program.

This gives clients access to Recovery Coaching with some of Australia’s finest addiction coaches. You will receive a daily phone check in, daily online, crisis calls and a fortnightly 45-minute coaching session to help you achieve meaningful change.

Hills & Ranges Private combines ideals from 12 step and other successful rehabilitation therapies to create their own original 5i curriculum which focuses on not only getting clean but on staying clean for life.

Pricing is available on request subject to length of stay and is determined on level of care.

Certainly. We endeavour to provide a personalised service to make your introduction to Hills & Ranges as comfortable as possible, this includes a chauffeured service from your home, hotel, airport or other location to the chalet.

As we are more than just a hospital rehab, we not only offer clinical services we also provide therapeutic elements to your stay from personal training to massage and myotherapy; specialist outings and activities, holistic recovery and more which private health does not cover. We have payment options available to you, so please contact us for a quote and to discuss your individual needs.

You will be provided with a list of what to pack on admission, but we recommend comfortable, warm clothing as the beautiful Dandenong Ranges can become quite chilly, comfortable walking shoes for personal training and your preferred toiletries to make your stay as comfortable as possible.

Our primary focus is the individual client and assisting them on this journey to recovery, although mending relationships is a large part of this journey and our Counsellors are often happy to provide additional support through relationship counselling, family counselling and referral to additional support services.

We are more than happy to accommodate any special dietary needs our guests may have and upon admission our chef will work directly with you to tailor his menu.

Privacy Policy

This following document sets forth the Privacy Policy for this website. We are bound by the Privacy Act 1988 (Crh), which sets out a number ofprinciples concerning the privacy of individuals using this website.

Collection of your personal information

We collect Non-Personally Identifiable Information from visitors to this Website. Non-Personally Identifiable Information is information that cannot by itself be used to identify a particular person or entity, and may include your IP host address, pages viewed, browser type, Internet browsing and usage habits, advertisements that you click on, Internet Service Provider, domain name, the time/date of your visit to this Website, the referring URL and your computer’s operating system.

Free offers & opt-ins

Participation in providing your email address in return for an offer from this site is completely voluntary and the user therefore has a choice whether or not to disclose your information. You may unsubscribe at anytime so that you will not receive future emails.

Sharing of your personal information

Your personal information that we collect as a result of you purchasing our products & services, will NOT be shared with any third party, nor will it be used for unsolicited email marketing or spam. We may send you occasional marketing material in relation to our design services.

What Information Do We Collect?

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Cookie Based Marketing

Some of our advertising campaigns may track users across different websites for the purpose of displaying advertising. We do not know which specific website are used in these campaigns, but you should assume tracking occurs, and if this is an issue you should turn-off third party cookies in your web browser.

How Do We Use Information We Collect from Cookies?

As you visit and browse Our Website, the Our Website uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server log files or pixels, allow us tocalculate the aggregate number of people visiting Our Website and which parts of the site are most popular.

This helps us gather feedback to constantly improve Our Website and better serve our clients. Cookies and pixels do not allow us to gather anypersonal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected tothe Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide Services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by using our contact page form.

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access
or use this website. You may contact us at any time with regards to this privacy policy.

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