COVID-19 Protocol

The COVID-19 pandemic has had an intense impact on the world. In a time like this, we need to help and support one another more than ever, which is exactly what Hills & Ranges Private will continue to do. Below, we answer some of your most pressing questions regarding our facility and how we are operating during this time of crisis.

Are Rehabs Open During COVID-19?

Yes, rehabilitation facilities are considered an ‘essential service’ by both the federal and state governments and will therefore continue to operate during the pandemic.

Will Hills & Ranges Private Remain Open?

While the country is in lockdown, Hills & Ranges Private remain open and committed to providing the highest quality rehabilitation care and treatment during these difficult times. Indeed, with lockdown in effect, many people in active addiction may find that isolation causes their addiction to worsen, which is why we are continuing our program to treat and heal.

What Makes Hills & Ranges Different from Other Rehabs in This Situation?

Size is everything. We have a huge 300 square-metre facility on a 3-acre site, but we keep it small. Hills & Ranges Private continues to operate our tailored, 6-bed facility in the natural environment of the Dandenong Ranges. We are fully stocked for treatment, with even hundreds of rolls of toilet paper on offer! Seriously though, 6 patients and 2 staff in our huge isolated facility among the fern fronts and eucalypts in the Dandenong Ranges is the perfect place to complete rehabilitation treatment during the COVID 19 lockdown. Far away from stress and pressure, we can safely maintain social distancing in comfort.

Are Rehab Patients Stuck Isolating in The Rehab During Lockdown?

You may wonder what activities we have on-site, and at Hills & Ranges Private, we offer an abundance of pastimes. This includes a fully operational gym and yoga studio, a 65” TV with high-speed internet, Netflix, etc., a PlayStation and many board games, and of course, our large 4-acre property which has opportunities for many activities aside from the primary rehabilitation program. Our clients are never bored.

Are You Still Taking in New Patients?

You may have heard that some rehabs aren’t taking any new patients and may become concerned that during lockdown you could have a problem with drinking too much or taking other substances. At Hills & Ranges Private, we are still taking in new patients during the crisis.

The process for new admissions continues in accordance with state and federal instructions for COVID-19 safety. In this difficult time, we remain committed to providing care to those that need it. All admissions are proceeded by a medical test (conducted on-site by a doctor) to determine if a new client has any pre-existing conditions. This now would also cover COVID-19. The safety and wellbeing of our community are foremost.

What Measures Have You Put into Place to Handle COVID-19 Specifically?

At Hills & Ranges Private, we have undertaken many additional measures to protect patients and staff from all viruses, COVID-19 included. These measures include:

  • Increased the amount of sanitizing, cleaning, wiping of surfaces, door handles, tables, benches, etc.
  • Placed sanitizer at reception for clients to use pre and post appointments
  • Circulating the air and opening up all doors as frequently as possible
  • Single-use paper hand towels in the bathrooms for use
  • Our priority is to maintain the health and wellbeing of everyone we come into contact with, so will keep you updated with any further actions/changes.

We are here to support you during these trying times and provide you with much-needed relief- emotionally and physically. Please feel free to contact our team with any further questions or queries.

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Privacy Policy

This following document sets forth the Privacy Policy for this website. We are bound by the Privacy Act 1988 (Crh), which sets out a number ofprinciples concerning the privacy of individuals using this website.

Collection of your personal information

We collect Non-Personally Identifiable Information from visitors to this Website. Non-Personally Identifiable Information is information that cannot by itself be used to identify a particular person or entity, and may include your IP host address, pages viewed, browser type, Internet browsing and usage habits, advertisements that you click on, Internet Service Provider, domain name, the time/date of your visit to this Website, the referring URL and your computer’s operating system.

Free offers & opt-ins

Participation in providing your email address in return for an offer from this site is completely voluntary and the user therefore has a choice whether or not to disclose your information. You may unsubscribe at anytime so that you will not receive future emails.

Sharing of your personal information

Your personal information that we collect as a result of you purchasing our products & services, will NOT be shared with any third party, nor will it be used for unsolicited email marketing or spam. We may send you occasional marketing material in relation to our design services.

What Information Do We Collect?

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Cookie Based Marketing

Some of our advertising campaigns may track users across different websites for the purpose of displaying advertising. We do not know which specific website are used in these campaigns, but you should assume tracking occurs, and if this is an issue you should turn-off third party cookies in your web browser.

How Do We Use Information We Collect from Cookies?

As you visit and browse Our Website, the Our Website uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server log files or pixels, allow us tocalculate the aggregate number of people visiting Our Website and which parts of the site are most popular.

This helps us gather feedback to constantly improve Our Website and better serve our clients. Cookies and pixels do not allow us to gather anypersonal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected tothe Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide Services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by using our contact page form.

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access
or use this website. You may contact us at any time with regards to this privacy policy.

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